We are constantly updating our FAQ. We are adding new answers as new questions flow in. Please note that each product has its own FAQ, therefore, you should visit the product page and consult the FAQ tab should you have a question specific to an item. If there's no question for the product, please submit one! For general questions, you can always reach us at info@magnetmontreal.com

Q: What are Neodymium Magnets? 
A: Neodymium magnets are the strongest type of magnet commercially available and are manufactured in a wide range of shapes, sizes and grades. You can get more info on the About Neodymium Magnets page.

Q: Are Neodymium Magnets dangerous? 
A: Neodymium magnets can be hazardous if not handled properly. For more info, please read the Warnings page.

Q: Can I give my child Neodymium Magnets to play with? 
A: NO, they are meant to be handled by people 16+. For more info, please read the Warnings page.

Q: What type of material will react to a magnet? 
A: Only magnetic and ferromagnetic materials will react to magnets. Learn about ferromagnetic materials here.

Q: For all questions other than the FAQ
A: E-mail us: info@magnetmontreal.com we'll be glad to assist you.

Q: Do you have a physical store? Is it open to the public? Can I see the products before I buy? What are your opening hours? 
We do not have a physical store. Pick up is available at led montreal's counter. On site shopping is not available. We invite you to place your order online. You will then be able to either have your items delivered to you or come pick them up. Visit the Contact Us page for our address and Hours of operation.

Q: Do you offer delivery in my region? How much does delivery cost?
A: We offer delivery throughout Canada, the United States as well as most countries. In order to calculate your shipping cost, add all the items to your basket and click on Checkout. For more info on delivery, please visit the Shipping section.

Q: I see that you have a store in Montreal, however, I live outside of the city. Do you have a store in my area? Can I get your products somewhere else?
A: We invite you to place your order online. You will then be able to either have your items delivered to you or come pick them up at the LED Montreal counter.

Q: What is your return policy?
A: (Please note that magnets and other experimental items are considered non-returnable items) You may return any other product for refund, or exchange within 14 days of the order shipment date. We can only accept items that are new (unused). For more details concerning our return policy, please see the 'returns' section within our Term and Conditions page.

Q: What warranty is offered on your products?
A: All products are covered by a 1 year manufacturer's warranty. Any modification, alteration, cut, physical damage, abuse or any usage made outside of the product's normal purpose voids your warranty. For more information on our warranties, please visit the Warranty section of our Term and Conditions page.