Order By Phone 1-855-636-2823 - Mon-Fri 10:30am to 5:00pm

FAQ

We are constantly updating our FAQ. We are adding new answers as new questions flow in. Please note that each product has its own FAQ, therefore, you should visit the product page and consult the FAQ tab should you have a question specific to an item. If there's no question for the product, please submit one! For general questions, you can always reach us at info@magnetmontreal.com

Q: I have a question but I don’t feel like reading the FAQ...
A: Give us a call at 514-225-3777 (Montreal), at 1-855-533-4685 (toll free) or e-mail us: info@magnetmontreal.com we'll be glad to assist you.

Q: What are Neodymium Magnets? 
A: Neodymium magnets are the strongest type of magnet commercially available and are manufactured in a wide range of shapes, sizes and grades. You can get more info on the About Neodymium Magnets page.

Q: Are Neodymium Magnets dangerous? 
A: Neodymium magnets can be hazardous if not handled properly. For more info, please read the Warnings page.

Q: Can I give my child Neodymium Magnets to play with? 
A: NO, they are meant to be handled by people 16+. For more info, please read the Warnings page.

Q: What type of material will react to a magnet? 
A: Only magnetic and ferromagnetic materials will react to magnets. Learn about ferromagnetic materials here.

Q: Do you have guides on how to install and use certain products? 
A: Yes, visit the USER & INSTALLATION GUIDES page here.

Q: I want to install LED strips under my cabinets but I have to go around my stove fan or microwave, can I cut and reconnect my LED strip?
A: Yes you can cut and reconnect your strip, to know how it’s done, visit the how to use solderless connector page

Q: I want to install LED strips under my awning (or on my RV, boat, pool, docks, etc.) and I'm wondering what products I should use and how to install it properly, can you help me?
A: Yes, for a walkthrough on what to do and which products to use in this situation, check out the How to install your under awning LED strips page.

Q: Warm white or cool white, which one should I choose? 
A: Find all the info to make a good choice here on this page.

Q: Do you have a physical store? Is it open to the public? Can I see the products before I buy? What are your opening hours? 
A:
We have a store with a showroom in Montreal, near the Atwater market. All our products are in demonstration in the showroom. You are also welcome to make your purchases in store. Visit the Contact Us page for our address and Hours of operation.

Q: How do I get to your store from my area? How do I find parking there? Where is your store inside the building?
A: If you want detailed instructions on all of those things, please visit our page on How to get to the Magnet Montreal store.

Q: I need some ideas, do you have pictures of LED projects made with your products?
A: Yes we do! Check out the Photo Gallery.

Q: I have a complex project and I need advice, can you help?
A: Sure! Simply contact us.

Q: Do you offer delivery in my region? How much does delivery cost?
A: we offer delivery throughout Canada, the United States as well as most countries. In order to calculate your shipping cost, add all the items to your basket and click on Checkout. For more info on delivery, please visit the Shipping section.

Q: I see that you have a store in Montreal, however, I live outside of the city. Do you have a store in my area? Can I get your products somewhere else?
A: Our products are available online and at our Montreal location exclusively. If you live too far to drop by, simply have the items delivered, delivery is fast and affordable.

Q: What is your return policy?
A: We accept returns for online orders within 14 days. We can only accept items that are new (unused). For more details concerning our return policy, please see the 'returns' section within our Term and Conditions page.

Q: What warranty is offered on your products?
A: All products are covered by a 1 year manufacturer's warranty. Any modification, alteration, cut, physical damage, abuse or any usage made outside of the product's normal purpose voids your warranty. For more information on our warranties, please visit the Warranty section of our Term and Conditions page.

 

Loading...